Because nearly everything we make is custom-decorated and printed to order, our guarantee works a little differently than an off-the-shelf shop. What we stand behind, how to report a defective, damaged, or incorrect item, and how refunds and shipping work are all covered in our Returns, Refunds & Shipping Policy.

Please see our Returns, Refunds & Shipping Policy for full details, or contact us at orders@wearemicdrop.com and a real person will help.